Information for Residents and Families

In keeping with the Smoke-Free Ontario Act, there is no smoking anywhere on the Fairview Manor grounds, including the parking lot. Municipal by-law enforcement officers may, in accordance with the legislation, fine anyone they find contravening the law.

Located on the ground floor, the Business Office is where residents conduct their financial transactions with Fairview Manor.

So that they do not have to carry cash, residents are encouraged to set up trust accounts for their personal purchases, such as Tuck Shop items. Residents can withdraw funds from their accounts during office hours. If residents wish to withdraw more than $50 from their account, they are asked to give 24 hours’ notice.

Business Office hours are 9:00 a.m. to 3:00 p.m. from Monday to Friday. The office is closed between noon and 1 p.m. daily.

Cathy’s Beauty Salon is located in Fairview Manor. Call 613-256-2500, ext. 2911.

The Laundry staff launder residents’ clothing, which is collected from residents’ rooms and then returned. The Manor does have a washer and dryer available to residents who wish to do their own laundry.

All clothing is labelled with the resident’s name when the resident moves in and when any additional items of clothing are purchased or added to the resident’s wardrobe. Residents are encouraged to have clothing that is easily laundered. The Manor is not responsible for damages that might occur during the laundry process.

During a leave of absence, a resident will continue to be responsible for the standard charge. This includes accommodation and any authorized purchase of other services. The resident or substitute decision-maker will advise the Registered Nurse in charge of their intent to be on leave of absence. The resident or substitute decision-maker must sign a Leave of Absence statement acknowledging their understanding of the resident’s care requirements.

Residents who do not return from a vacation or casual leave of absence shall be discharged from the facility in accordance with the Ministry of Health and Long-Term Care policy. 

Each home unit’s living room has a wide-screen television. Residents may also have a television in their own rooms. Residents wishing to obtain cable services must make a request in writing to the Resident Accountant at ext. 2920 to authorize a monthly charge from their trust account. Those who share a room are encouraged to use earphones so they don’t disturb other residents.

Residents may arrange with the phone company to have a phone installed in their room when they move in, at their cost. If a resident changes rooms, the family is responsible for arranging the transfer of phone services.

WiFi is available for residents for a monthly fee.

Community newspapers are delivered to Fairview Manor for all residents to enjoy. Residents may also purchase their own copies of daily newspapers to be delivered to the Manor.

Authorized pet visits and Certified Therapy Animals visits will take place between the hours of 9:00 am and 8:00 pm for all the Fairview Manor home units (Garden Walk, Maple Grove, Old Mill Place and Heritage House). For more information regarding approval for pet visitation, please contact the Recreation office. Pets and therapy animals are not permitted in the dining rooms. 

Located at the entrance to the Fairview Manor Great Room, a Tuck Shop, operated by volunteers, provides various articles for residents to purchase. Items may be charged to residents’ trust accounts.